TERMS & CONDITIONS

Last updated: 01-Apr-2019

In these terms and conditions the following words have these meanings:

(a) 'We', 'Us', 'Our' means Alex Brooks, sole trader trading as Car-Lux;

(b) 'You', 'Your' and 'Yourself' means the person who is browsing this website or whose name is used to place an order;

(c) 'Goods', 'Item' and 'Item(s)' means products of any nature that You buy or agree to buy from Us;

(d) 'Weekdays' and 'Working Days' means days of the week excluding Saturdays, Sundays and public holidays in England, Wales, Scotland and Northern Ireland;

(e) 'Conditions' means these terms and conditions.

1. INTRODUCTION

These Conditions apply to the use of this website (www.carcleaningproducts.co.uk) and the distance selling activities of Car-Lux. By accessing this website and/or placing an order, You agree to be bound by these Conditions. Using this website indicates that You accept these Conditions regardless of whether or not You place an order. If You do not accept these Conditions, please do not use this website.

2. CONTACTING US

2.1. If You wish to contact Us please use the Contact Us form on the website or use support@carcleaningproducts.co.uk. We aim to reply to all e-mails within one Working Day, although at busy times of the year We may take longer.

2.2. If You would prefer to speak to Us please contact +44 7917 877322. This number will only be answered between the hours of 08:00 and 18:00 UTC±00:00 Monday to Friday (our normal working hours). If You call outside of these hours, or if We are unavailable, You will be asked to leave a message. We aim to reply to all messages within one Working Day, although at busy times of the year We may take longer.

2.3. We may not respond to You if You attempt to contact Us in any other way, including but not limited to posts on internet forums or messages on social media platforms. All formal enquiries must be directed to Us by e-mail, telephone or in writing.

3. ORDERING FROM US

3.1. You are deemed to place an order with Us by completing Our online checkout process. As part of Our online checkout process You will be given the opportunity to check Your order and correct any errors. Upon completion of Our online checkout process We will send You an order confirmation by e-mail, detailing the Goods You have ordered.

3.2. Our acceptance of an order takes place when We dispatch the order. At this time We will send You a dispatch confirmation by e-mail, detailing the Goods We have dispatched.

3.3. We may refuse to accept an order:

(a) if there is a pricing or product description error;
(b) if the Goods are out of stock (Out of Stock) and thus not available;
(c) if We cannot obtain authorisation for Your payment;
(d) if We obtain evidence that Your payment may be fraudulent;
(e) if We suspect You are ordering for resale purposes;
(f) if You do not meet any specified eligibility criteria;
(g) if You have previously attempted to harm Our good reputation.

4. PRICING AND PAYMENT

4.1. Our prices are reviewed periodically and are subject to change at any time without notice. Any order placed by You and confirmed by Us prior to the date of a price change will be charged at the price confirmed by Us, even if the Goods are dispatched at a later date.

4.2. Our prices exclude delivery charges. Our delivery charges are set out elsewhere in this website on the Delivery Information page, and are described further in Section 5.1 of these Conditions.

4.3. The total amount payable for the Goods may be less than the sum of the individual prices if Your order qualifies for any promotional discounts (which will be applied to Your order in the basket, if applicable). The qualification requirements for any promotional discounts will be specified by Us either on the associated product pages or on the Sales Items page of this website.

4.4. You will pay for the Goods securely in Pounds Sterling (GBP) at the time You place Your order by either credit/debit card or PayPal.

delivery

5. DELIVERY INFORMATION

5.1. The delivery charge to the delivery address You specify when placing an order will be confirmed to You during Our online checkout process. A complete list of current delivery options and estimated delivery timescales are set out elsewhere in this website on the Delivery Information page. For Goods destined for addresses outside of the United Kingdom, payment of local taxes or customs duties applied by the relevant authorities will be Your responsibility.

5.2. Orders are fulfilled in sequence according to the time they are placed. We will endeavour to dispatch all orders within one Working Day, although at busy times of the year We may take longer. If We are unable to dispatch any Items because We run out of stock before Your order is packed, We will notify You by e-mail and either: (i) hold Your entire order until fresh stock arrives and Your order can be shipped in full (We will only do this if fresh stock is due to be delivered to Our premises within two Working Days), or; (ii) part-ship Your order, dispatching all available Items immediately, with the remaining Item(s) to follow as soon as fresh stock arrives (no additional delivery charge will be applied).

5.3. We will dispatch the Goods to the delivery address specified by You when You placed Your order. All Goods are sent via Royal Mail. If You (or Your neighbours) are not in to accept Your delivery, a calling card will be left inviting You to contact Royal Mail to make new delivery arrangements. In particular, You will be able to: (i) arrange the redelivery of Your order to a day of Your choosing; (ii) collect the Goods Yourself from the depot specified on the card.

5.4. Delivery of the Goods will be deemed to have taken place as per the following:

(a) Orders sent 1st Class within the United Kingdom, delivery of the Goods will be deemed to have taken place by the third Working Day after the date of dispatch.

(b) Orders sent 2nd Class within the United Kingdom, delivery of the Goods will be deemed to have taken place by the fourth Working Day after the date of dispatch.

(c) Orders sent International Standard to international destinations, delivery of the Goods will be deemed to have taken place by the eighth Working Day after the date of dispatch.

(d) Upon the first point in time of any signature of any delivery note by You, a representative of You or any independent person at the delivery address specified by You, and shall be conclusive proof of the delivery of the Goods. For the avoidance of doubt, this includes the signature of any leave safe instruction issued by You or a representative of You to Royal Mail.

5.5. If Royal Mail are unable to deliver the Goods because You (or Your neighbours) are not in and You do not make new delivery arrangements with Royal Mail (either via the online redelivery service or by contacting Royal Mail directly), the Goods will be returned to Us. Similarly, if Royal Mail deliver Your parcel to a local Post Office specified by You and You do not collect the Goods within eighteen Working Days, the Goods will be returned to Us. In either case, before We reissue the Goods You will be required to pay an additional delivery charge, which will be calculated using current delivery prices to Your requested destination. A payment request will be sent to You via e-mail and once We have received the payment We will dispatch the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the payment is received).

5.6. You must notify Us if You have not received the Goods within the following timescales, when an item is considered lost:

1st Class (incl. Signed For) - 10 Working Days after the due date
- Due date is next Working Day from the date of dispatch.
2nd Class (incl. Signed For) - 10 Working Days after the due date
- Due date is three Working Days from the date of dispatch.
Special Delivery Guaranteed - 5 Working Days after the due date and time
- Due date is next Working Day from the date of dispatch.
International mail (Europe) - 20 Working Days after the due date
- Due date is five Working Days from the date of dispatch.
International mail (Rest of World) - 25 Working Days after the due date.
- Due date is seven Working Day from the date of dispatch.

5.7 If the Goods are lost in transit and their whereabouts remains unknown after the specified number of Working Days when an item is considered lost (given in Section 5.6), We will reissue the Goods on the next Working Day from the date it was considered as lost, subject to the provisions given in Sections 5.1, 5.2, 5.3, 5.4 and 5.5 of these Conditions, and notify You by e-mail.

5.8. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of the date of delivery, after which time no liability will be accepted. Upon receipt of the photographic evidence We will reissue the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the evidence is received), subject to the provisions given in Sections 5.1, 5.2, 5.3, 5.4 and 5.5 of these Conditions, and notify You by e-mail.

5.9. Upon taking delivery of the Goods You should check them carefully against your invoice. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of the date of delivery, after which time no liability will be accepted. Upon receipt of a shortage claim We will dispatch the correct or missing Items within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the shortage claim is received), subject to the provisions given in Sections 5.1, 5.2, 5.3, 5.4 and 5.5 of these Conditions, and notify You by e-mail. In cases where You receive incorrect Items, We will make arrangements with You for Us to recover the incorrect Items at Your convenience.

5.10. Any stated timescales are given in good faith by Us to indicate estimated dispatch and delivery timescales but shall not amount to any contractual obligation to dispatch or deliver on any specific day or by any specific date. We accept no liability for or consequential loss or damage arising from delays in dispatch or delivery.

returns

6. CANCELLATIONS AND RETURNS

6.1. If You wish to cancel Your order in full before the Goods are dispatched, You must notify Us first by sending an e-mail using the methods provided in Section 2.1 of these Conditions. This e-mail must include the order number, Your full name and Your billing address, and must state that You are giving notice that You are cancelling the contract of sale for the specified order. Upon receipt of Your e-mail We will cancel Your order and issue You with a refund for the amount You paid for the Goods, including the delivery charge. In all cases We will confirm the refund amount by e-mail.

6.2. If You wish to cancel Your order in full after the Goods have been dispatched, You must notify Us first by sending an e-mail using the methods provided in Section 2.1 of these Conditions. This e-mail must include the order number, Your full name and Your billing address. You must return the Goods to Us at the address We provide You with within 14 days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns page of this website). Any Items comprising multiple components, such as multi-packs, bundles and kits, must be returned in full. If Your order qualified for any promotional gifts these must be returned too. The cost of returning the Goods to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Goods, as long as they are in as-new condition We will cancel Your order and issue You with a refund for the amount You paid for the Goods including the delivery charge. If We receive the Goods back in used condition We will make a deduction from the refund for the loss in value of the Goods to Us, up to a maximum of 30% of the amount You paid for the Goods. If You fail to return all of the Goods or to bear the cost of returning the Goods, We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by e-mail.

6.3. If You wish to return part of Your order after taking delivery of the Goods, You must notify Us first by sending an e-mail using the methods provided in Section 2.1 of these Conditions. This e-mail must include the order number, Your full name and Your billing address. You should return the Item(s) to Us at the address We provide You with within 14 days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns page of this website). Any Item(s) comprising multiple components, such as packs, bundles and kits, must be returned in full. The cost of returning the Item(s) to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Item(s), as long as they are in as-new condition We will issue You with a refund for the amount You paid for the Item(s) excluding the delivery charge. If Your Order qualified for any promotional discounts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, these discounts will be removed from Your order and We will issue You with a refund for the amount You paid for the Item(s) minus the discounts. If Your Order qualified for any promotional gifts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, You must return these promotional gifts with the Item(s). If You fail to return the promotional gifts with the Items(s), We will make a deduction from the refund for the direct cost to Us. If We receive the Items(s) back in used condition We will make a deduction from the refund for the loss in value of the Item(s) to Us, up to a maximum of 30% of the amount You paid for the Item(s). If You fail to bear the cost of returning the Items(s), We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by e-mail.

6.4. Your right to cancel Your order in full or return part of Your Order will end 14 days after the day You take delivery of the Goods. However, if You are not satisfied with the performance of any Item(s) at any point within thirty days of the day You take delivery of the Goods, You should contact Us for assistance. We will go over the usage instructions in detail with You and then ask You to try using the Items(s) again. If this does not remedy Your dissatisfaction, You may then return the Items(s) to Us (at the address We provide You with). The cost of returning the Item(s) to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Item(s), We will issue You with a refund for the amount You paid for the Item(s) excluding the delivery charge. If Your Order qualified for any promotional discounts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, these discounts will be removed from Your order and We will issue You with a refund for the amount You paid for the Item(s) minus the discounts. If Your Order qualified for any promotional gifts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, You must return these promotional gifts with the Item(s). If You fail to return the promotional gifts with the Items(s), We will make a deduction from the refund for the direct cost to Us. If You fail to bear the cost of returning the Items(s), We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by e-mail.

6.5. A small number of Items sold by Us come with a manufacturer's warranty (indicated, where applicable, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by the manufacturer, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail using the methods provided in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address We provide You with. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

6.6. If any Item sold by Us without a manufacturer's warranty develops a fault within six months of the date of purchase (three months for all wash mitts, microfibre products and machine polishing pads, which is deemed a reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail using the methods provided in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address We provide You with. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

6.7. The above provisions do not affect Your statutory rights.

7. WEBSITE COPYRIGHT

7.1. All materials, including the text, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, registered and unregistered trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Us. In addition, this website as a whole is protected by copyright, and all rights are reserved.

7.2. You may download or copy the Contents and other downloadable materials displayed on this website for Your personal use only. No right, title or interest in any downloaded materials is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.

7.3. Any rights not expressly granted in clause 7.2. are reserved.

8. WEBSITE AVAILABILITY

8.1. While We will endeavour to ensure that this website is available all of the time, We will not be liable if for any reason this website is unavailable at any time or for any period.

8.2. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control.

9. VISITOR MATERIAL AND CONDUCT

9.1. Other than personally identifiable information, which is covered separately under Our Privacy Policy, any material You transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

9.2. You are prohibited from posting or transmitting to or from this website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which You have not obtained all necessary licences and/or approvals;

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

9.3. You may not misuse this website (including, without limitation, by hacking).

9.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.

10. WEBSITE LINKS

10.1. Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.

10.2. If You would like to link to this website, You may only do so subject to the following provisions:

(a) You do not remove, distort or otherwise alter the size or appearance of Our logo;

(b) You do not create a frame or any other browser or border environment around this website;

(d) You do not misrepresent Your relationship with Us nor present any other false information about Us;

(e) You do not otherwise use any of Our trademarks without Our express written permission;

(f) You do not link from a website containing content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

10.3. We expressly reserve the right to revoke the above right granted in clause 10.2. for breach of these provisions and to take any action We deem appropriate. You shall fully indemnify Us for any loss or damage We may suffer or incur as a result of Your breach of clause 10.2 of these Conditions.

11. DISCLAIMER

11.1 While We will endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.

11.2. The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.

11.3. Product images and descriptions are for illustrative purposes only and may be subject to change without notice.

12. LIABILITY

12.1. We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.

12.2. If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.

12.3. You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details.

13. GOVERNING LAW AND JURISDICTION

13.1. These Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.

13.2. We do not warrant that the Goods advertised for sale on this website are appropriate for use outside the United Kingdom. It is prohibited to access this website from territories where its contents are illegal or unlawful. If You access this website from locations outside the United Kingdom, You do so at Your own risk and You are responsible for compliance with local laws.

14. CHANGES TO THESE TERMS AND CONDITIONS

14.1. We may revise these Conditions at any time, so please review them frequently as they are binding on You. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to these Conditions we will also update the 'Last updated' date, located at the top of this page, to notify you that the Conditions have changed. If You do not wish to accept any new Conditions, You should not continue to use this website.

15. MISCELLANEOUS

15.1. You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.

15.2. If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3. Any queries relating to these Conditions should be directed to Us by sending an e-mail using the methods provided in Section 2.1 of these Conditions.